Terms of Use

Access to the Service is provided on a subscription basis according to the Plan selected by you. Plan details, pricing, query allowances, and storage limits are set out at our pricing page, which may be updated from time to time. In the event of conflict between these Terms and the pricing page, these Terms shall prevail.

Every paid Plan includes all features of the Service. Plans differ in monthly credit allowance, number of seats, access controls and support. You may change Plan at any time through your Account; upgrades take effect immediately and are charged pro-rata. Complimentary trial credits and pay-as-you-go credit packs may be used across all features.

Subscription fees are charged in advance on a monthly or annual basis, as selected at the time of subscription. By providing payment details and initiating a subscription, you authorise us (or our payment processor) to charge your payment method the applicable fees on each renewal date until your subscription is cancelled.

All fees are stated exclusive of applicable taxes. You are responsible for all taxes applicable in your jurisdiction on the fees you pay, unless Apoliticka or its payment processor is required by law to collect and remit such taxes on your behalf.

The Service operates on a strictly prepaid credit model on every Plan, including Enterprise. Credit-consuming features draw on your monthly Plan allowance and on any pay-as-you-go credit packs you have purchased in advance. We do not extend credit, do not permit a negative credit balance, and do not invoice for usage in arrears or charge overage fees.

When your available credit balance is insufficient for a requested action, that action will not proceed and will not be charged. Credit-consuming features resume once you purchase additional credits or your monthly allowance renews. Your Account, matters, documents and stored data remain accessible throughout, and non-credit-consuming features of the Service are unaffected.

Credit packs are purchased in advance, are consumed after your monthly allowance, and expire in accordance with the validity period stated at the time of purchase. Credits hold no cash value, are non-transferable between workspaces, and are not redeemable for cash or refundable except where required by applicable law. Optional auto top-up, where enabled by you, authorises us to charge your payment method for a further credit pack when your balance falls below the stated threshold; you may disable it at any time in your Account.

Apoliticka may offer a free tier subject to reduced query limits and feature restrictions, as stated on our pricing page. The free tier is provided on an as-is basis and may be modified, restricted, or discontinued at any time without notice.

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your Account settings or by contacting us at legal@zealia.io. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods except where required by applicable law or at our sole discretion.

We may change subscription fees at any time upon not less than 30 days’ written notice to you by email or through a notice posted within the Service. Price changes will take effect at the start of your next billing period following the notice period. Your continued use of the Service after the price change takes effect constitutes acceptance of the new pricing. If you do not accept the new pricing, you must cancel your subscription before the price change takes effect.

If you believe a charge is incorrect, you must notify us within 30 days of the charge appearing on your statement. We will investigate disputed charges in good faith. Failure to notify us within this period constitutes your acceptance of the charge.

As between you and Apoliticka, you retain all Intellectual Property Rights in your User Content, including Vault Documents. Nothing in these Terms transfers ownership of your User Content to Apoliticka.

By submitting User Content to the Service, you grant Apoliticka a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, and display your User Content solely to the extent necessary to provide the Service to you. This licence terminates when you delete the relevant User Content or close your Account, subject to our data retention obligations.

Apoliticka does not use your User Content, including Vault Documents and query inputs, to train, fine-tune, or improve any artificial intelligence or machine learning model, whether our own or any third party’s. Your content is processed by third-party AI service providers solely for the purpose of generating your requested AI Outputs, subject to those providers’ data processing agreements with Apoliticka.

You represent and warrant that:

• You own or have all necessary rights, licences, consents, and permissions to submit your User Content to the Service;
• Your User Content does not infringe the Intellectual Property Rights, privacy rights, or other rights of any third party;
• Where your User Content includes client documents or privileged materials, you have complied with all applicable professional conduct obligations, laws and, where required, obtained client consent to upload such materials to the Service;
• Your User Content does not contain malicious code, viruses, or other harmful components.

You must not upload or submit User Content that:

• Is unlawful, fraudulent, defamatory, or harassing;
• Contains information about third parties that you are not entitled to upload;
• Infringes any third party’s Intellectual Property Rights;
• Is subject to confidentiality obligations that you are not authorised to waive by uploading to the Service;
• Contains classified government information or materials subject to legal professional privilege that you are not authorised to share.

The Service, including all software, algorithms, user interface designs, branding, trademarks, logos, and AI systems underlying Zealia, is owned by or licensed to Apoliticka and is protected by Malaysian and international intellectual property laws. Nothing in these Terms transfers any Intellectual Property Rights in the Service to you.

If you provide us with feedback, suggestions, or ideas regarding the Service (“Feedback”), you grant Apoliticka an irrevocable, perpetual, worldwide, royalty-free licence to use, reproduce, and incorporate such Feedback into the Service without restriction or compensation to you.

As between you and Apoliticka, AI Outputs generated in response to your queries and using your User Content as context are assigned to you, subject to: (a) Apoliticka’s Intellectual Property Rights in the underlying models and systems; (b) any rights of third-party database providers in retrieved content; and (c) your compliance with these Terms. You are solely responsible for ensuring that your use of AI Outputs does not infringe any third party’s Intellectual Property Rights.

To the maximum extent permitted by applicable law, in no event shall Apoliticka, its directors, officers, employees, agents, or service providers be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:

• Loss of profits or revenue;
• Loss of data or User Content;
• Loss of business or goodwill;
• Cost of substitute services;
• Damages arising from reliance on inaccurate, incomplete, or hallucinated AI Outputs;
• Damages arising from a court, tribunal, or regulatory body’s adverse reaction to AI-generated content submitted without independent verification;
• Any professional negligence claim, disciplinary proceeding, or sanction arising from your use of AI Outputs,

in each case whether based on contract, tort (including negligence), statute, or any other legal theory, and even if Apoliticka has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, Apoliticka’s total aggregate liability to you arising out of or in connection with the Service and these Terms, whether in contract, tort, statute, or otherwise, shall not exceed the total fees paid by you to Apoliticka in the twelve (12) months immediately preceding the event giving rise to the claim.

You acknowledge that the limitations of liability set out in this Section 15 reflect a reasonable allocation of risk between the parties and are an essential element of the basis of the bargain between Apoliticka and you. Apoliticka would not be able to provide the Service at the fees charged without these limitations.

These Terms commence on the date you first accept them and continue until your subscription is terminated or your Account is closed.

You may terminate these Terms at any time by cancelling your subscription in accordance with Section 5.5 and ceasing all use of the Service.

Apoliticka may suspend or terminate your Account and these Terms immediately upon written notice (which may be delivered by email) if:

• You breach any provision of these Terms and, where the breach is capable of remedy, fail to remedy it within 14 days of notice;
• You use the Service in a manner that, in our reasonable assessment, creates legal, regulatory, or reputational risk for Apoliticka;
• You become insolvent, bankrupt, or subject to any analogous insolvency proceeding;
• We are required to do so by law or court order;
• We decide to discontinue the Service, with reasonable prior notice where practicable.

Upon termination: (a) your licence to use the Service immediately ceases; (b) we will delete your User Content, Vault Documents, and AI Output history from our production systems within 30 days of termination, subject to our legal retention obligations and the time needed to purge encrypted backups; (c) provisions of these Terms that by their nature survive termination shall continue to apply, including Sections 7, 8.1, 12, 14, 15, 16, 18, 19, and 20.

Where termination is initiated by Apoliticka other than for breach, we will provide you with a reasonable opportunity to export your User Content (including Vault Documents and case documents) prior to deletion. Contact legal@zealia.io within 30 days of notice of termination to request a data export. Please note that AI Output history is not currently available for export and will be deleted in accordance with Section 17.4(b).

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Malaysia.

In the event of any dispute arising out of or relating to these Terms or the Service, the parties agree to first attempt to resolve the dispute informally by contacting legal@zealia.io with a written description of the dispute.

If the dispute cannot be resolved informally within 30 days of the notice as described in Section 19.2 and without any agreeable extension of the said 30 days, either party may commence proceedings in the courts of Malaysia, and each party irrevocably submits to the exclusive jurisdiction of such courts for the resolution of any such dispute. Notwithstanding the foregoing, Apoliticka reserves the right to seek injunctive or other equitable relief in any competent court to protect its Intellectual Property Rights or Confidential Information.

For users located in the United States, countries of the European Union and/or countries other than Malaysia, you agree that any dispute will be resolved in the courts of Malaysia under Malaysian law, as provided in this Section 19. You waive any objection to such jurisdiction on the grounds of inconvenient forum.

These Terms, together with our Privacy Notice and any applicable Plan-specific terms, constitute the entire agreement between you and Apoliticka regarding the Service and supersede all prior agreements, representations, and understandings relating to the same subject matter.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that the remainder of these Terms continues in full force and effect.

No failure or delay by Apoliticka in exercising any right, power, or privilege under these Terms shall operate as a waiver of that right, power, or privilege. No waiver shall be effective unless made in writing.

You may not assign, transfer, or sub-licence your rights under these Terms without Apoliticka’s prior written consent. Apoliticka may assign these Terms or any rights hereunder to a successor entity in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, with notice to you.

Apoliticka shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, pandemics, war, civil unrest, government action, cyberattacks on third-party infrastructure, or failures of third-party internet service providers or AI service providers.

Notices to Apoliticka under these Terms must be sent to legal@zealia.io with the subject line indicating the nature of the notice, or by post to our registered address. Notices to you will be sent to the email address associated with your Account.

Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between the parties. You access the Service as a subscriber under a limited licence granted by Apoliticka.

These Terms are drafted in the English language. In the event of any conflict between an English version and any translation, the English version shall prevail.